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Policies and Information
Legal:
All guests are requested to read and required to sign a Release of Liability, Waiver of Claims and Indemnification Agreement prior to participating in a Ziptrek or TreeTrek Ecotour.
Health, Safety and Physical Requirements:
- Ziptrek’s minimum weight requirement is 65lbs/30kgs to a maximum of 275lbs/125kgs. Underweight participants (min. 6 yrs)must contact Guest Services for tandem arrangements
- Guests should be prepared for light physical exertion and informed that the tour includes climbing stairs and some hiking.
- Guests should be prepared with their own allergy medications, if required
- Persons unsure of their physical ability should consult their physician first
- No Smoking, drugs or alcohol are permitted on the tour at any time
- Ziptrek Ecotours is in no way obligated to complete a tour if one or more participants is found to be endangering the safety of themselves, others or the environment. Refunds will not be given in this situation
Cancellations:
Cancellations made within 24 hours prior to tour departure will be charged full tour price. Cancellations for groups of 10 or more participants require 72 hours notice or full charges apply. “No shows” will also be charged full tour price. Charges will be applied to the credit card provided. Ziptrek reserves the right to cancel tours due to inclement weather, foreseeable hazards, insufficient bookings, or events beyond our control. In these events, full refunds will be made or alternative dates offered.
What to Wear:
Dress to be outside for 2.5 - 3 hours comfortably; shorts are fine in warm weather. Ski clothes should be worn in cold weather. Hiking/walking boots or good athletic footwear should be worn. Long hair should be tied back. Bags, purses and backpacks are not allowed on the tour for safety reasons. Waterproof outerwear and snow boots are available for use at no additional charge.
Where to Meet:
Our Guest Services desk is located in the Carleton Lodge, across from the village gondolas.
What to Bring:
Cameras are encouraged, providing they fit into a zippered pocket.
Retrieval efforts will not be made for anything that is dropped during the tour.
Guide Gratuity:
Gratuities, for excellent service are graciously accepted by Ziptrek’s guides.